Frequently Asked Questions
Welcome to our FAQs page! We've gathered answers to the most common questions about our products and services. Whether you're new here or a returning customer, we're here to provide you with quick and helpful responses. If you don't find what you're looking for, please feel free to contact us. We're always happy to assist you!
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Should I create an account?
We highly recommend it! Creating an account makes your shopping experience smoother, with faster checkouts, easy order tracking, and access to exclusive deals. Plus, it’s quick and easy to set up.
Is there a minimum order?
Not at all! You can order as little or as much as you need. Many of our products are available by the single roll, unless specified otherwise. We’re all about flexibility!
Do you offer more widths than what’s online?
Absolutely! We can customise widths to suit your needs. Most of our products are available in full-length logs, which we can cut to your desired width. Just reach out to us with your requirements, and we'll sort it out!
What payment methods do you accept?
We’ve got you covered! We accept all major credit cards—Visa, Mastercard, and American Express—as well as PayPal and Google Pay. Choose what works best for you!
Who do you ship with?
We ship with Australia Post Regular and Express Satchels or TNT Road Express for larger items.
When will my order ship?
If your items are in stock, we'll ship them out within 24-48 hours. We don't ship on weekends, but we always strive to accommodate urgent orders. For items that aren’t in stock, just reach out to us, and we'll provide you with the most accurate shipping details.
Will you notify me if my order is delayed?
Absolutely! If there’s any delay with your order, we will let you know right away. Keeping you informed is a top priority for us.
Can you expedite my order?
We’ll do everything we can to speed things up! If your order is urgent, get in touch with us, and we will check stock availability and explore the fastest shipping options to get your order to you as quickly as possible.
How do I cancel an order I just placed online?
Please send us an email at admin@adhesivesolutions.com.au or contact us by phone at 02 8044 3580 during business hours, and we will assist you with your order cancellation.